Privacy policy

At East Wing Studio, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, engage with us on social media, or shop with us online.

By using our website or social media platforms, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and any changes will take effect immediately upon posting.

If you have any questions, please contact us at hello@eastwingstudio.com.

 

1. What We Collect

We may collect personal information from you when you:

• Make a purchase
  
• Sign up to our mailing list
  
• Contact us with an enquiry
  
• Enter a promotion or survey
  
• Interact with us via our website, email, or social media

This may include:

• Name
  
• Email address
  
• Phone number
  
• Delivery address
  
• Billing details (excluding credit card data)
  
• Purchase history
  
• Any other information you choose to provide

Please note: We do not store or collect any credit card details. Payments are securely processed via our trusted third-party payment providers.

2. How We Collect It

We collect your information through:

• Forms completed online
  
• Email or phone communication
  
• Browsing activity on our website (via cookies and analytics)
  
• Purchases made via our site

We may also receive information from third parties (e.g. payment gateways or marketing platforms) if you’ve given them permission to share it with us.

3. Why We Collect It

We collect personal information to:

• Process your orders and provide customer service
  
• Send shipping and order confirmations
  
• Keep you updated with promotions, offers, or new collections (if you’ve opted in)
  
• Improve our website experience and product offerings
  
• Comply with legal obligations

You can unsubscribe from our emails at any time by clicking the link at the bottom of our messages.

4. Disclosure of Your Information

We may share your personal information with:

• Our internal team and trusted service providers (e.g. couriers, payment processors, marketing platforms)
  
• Law enforcement or legal bodies, if required by law

We do not sell or rent your information to third parties.

If our business undergoes a change in control or asset sale, your information may be transferred as part of that process, where permissible by law.

5. Data Security

We are committed to keeping your personal information safe. We use secure technologies and procedures to protect your data from loss, misuse, or unauthorised access.

However, no internet-based system is 100% secure. While we take every reasonable precaution, submitting your information is at your own risk.

 

6. Access & Corrections

You may request access to the personal information we hold about you, or ask for it to be corrected or updated.

To make a request, please email hello@eastwingstudio.com.

In some cases, we may refuse access in accordance with Australian Privacy Law, but we will explain why if this occurs.

7. Cookies & Website Analytics

Our website may use cookies to personalise your experience and collect analytical data.

Cookies are small files stored on your browser. They help us understand how visitors use our site and allow us to improve our services. You can adjust your browser settings to refuse cookies if you prefer.

We may also use third-party tools like Google Analytics or Meta Pixel to track browsing behaviour and serve relevant ads. These tools collect data anonymously and help us better understand and serve our audience.

8. External Links

From time to time, our website or emails may contain links to other sites. Please be aware we are not responsible for the privacy practices of other websites. We recommend reviewing the privacy policies of any external sites you visit.

9. Your Rights

You have the right to:

• Access and update your personal information
  
• Withdraw consent to receive marketing communications
  
• Request deletion of your data (where legally permissible)

To exercise these rights, contact us at hello@eastwingstudio.com.

10. Changes to This Policy

We may update this policy periodically. Any changes will be posted here, and we encourage you to review this page regularly.

If you have any questions or concerns about how we handle your personal information, please don’t hesitate to reach out at hello@eastwingstudio.com.