Ordering with East Wing Studio is simple. Browse our Collections, choose your preferred product and proceed through our secure checkout. Once your order has been confirmed, you'll receive an email confirmation and our team will keep you updated as your order progresses.

We offer a range of secure payment options to make shopping as convenient as possible. Available payment methods are displayed during checkout and may vary depending on your location.

Yes. East Wing Studio ships worldwide. Shipping costs and estimated delivery timeframes are calculated during checkout based on your destination and the products you've selected. International orders may also be subject to local customs duties and taxes. For more information, please visit our Shipping Policy.

Delivery times vary depending on the product, stock availability and destination. Some items are available for immediate dispatch, while others are made to order or sourced specifically for your purchase. Estimated lead times are shown where available, and additional delivery information can be found in our Shipping Policy.

Yes. Once your order has been shipped, we'll provide tracking information where available so you can monitor its progress. If you need further assistance, please don't hesitate to contact our team.

We want you to be completely satisfied with your purchase. If there's an issue with your order, please contact us as soon as possible. Full details regarding eligible returns, exchanges and damaged goods can be found on our Returns & Damage Claims page.

Selected products may be available in alternative finishes, materials or sizes, while others are offered exactly as shown. If you're looking for a specific variation or have a project requirement, please contact us and we'll be happy to discuss the available options.

Care requirements vary depending on the materials used. We recommend following the care instructions provided with your purchase or on the relevant product page. Investing in quality materials and proper maintenance will help preserve your pieces for years to come. You can also learn more about our approach to longevity on our Sustainability page.

Many of our collections are handcrafted using natural materials such as timber, stone, marble and rattan. As a result, subtle variations in colour, texture, grain and finish are completely normal and contribute to the individuality of every piece. These characteristics reflect genuine craftsmanship and are part of what makes each item unique. Learn more about our commitment to responsible design on our Sustainability page.

Yes. We welcome enquiries from interior designers, architects, stylists and commercial clients. Whether you're furnishing a single room or sourcing for a large-scale project, please apply for trade to discuss your requirements.

Our products are backed by guarantees under Australian Consumer Law, and many products also include manufacturer warranties where applicable. Warranty coverage may vary between collections, so if you have any questions before purchasing, please contact us.

Some of our collections are handcrafted or produced in limited runs, so availability can change throughout the year. If a product is temporarily unavailable, we'll provide the most accurate estimate possible for its arrival and keep you informed throughout the process. In the meantime, you may like to browse similar pieces in our Collections.

If you need to amend your order, please contact us as soon as possible. While we'll always do our best to accommodate your request, changes or cancellations may not be possible once production has begun or the order has been prepared for dispatch.

Whether you need help selecting the right piece, understanding materials or finishes, or styling your space, our team is here to help. Simply visit our Contact page and we'll be happy to assist.